Terms and Conditions
Pricing and Payment
For products purchased via the website, price (including GST) is shown at time of purchase along with any freight costs applicable. Payment is required at the time of purchase via options available.
For customers considered as ‘trade’ a quote will be given first (excluding GST) for both product and freight. If authority given to proceed, parts will be invoiced and paid according to terms whether that be payment up front or on account.
Special orders must be paid upfront prior to order being processed.
Prices may be altered at any time without notification to take into account increase in costs.
Unfortunately if an error has occurred in pricing, we reserve the right to correct.
Core Charges
Although most parts in the automotive industry are brand new, many are also rebuilt with genuine new parts. Core charges act as an incentive for customers to return old units to suppliers. These can then be rebuilt and re-circulated within the market.
The benefits of this include; keeping costs lower, recycling of old/hard to find parts, waste reduction and keeping parts available that might otherwise be redundant.
The core charge for the unit will be included in the total price. This will be clearly displayed online or disclosed at time of quote.
Once the unit has been sent back to us (Ford Transit Parts) and inspected for reusability, the core charge will be refunded / credited. Please ensure product is still packaged sufficiently when returned.
Conditions
- Any freight charges to return the pump are the customers responsibility
- The returned unit must be able to be repaired – if damaged beyond repair or contaminated the core charge may not be refunded/credited
- Ford Transit Parts is not liable for any damage or items lost during transit
- Customers have up to 30 days from purchase date to return the old unit or otherwise forfeit the core charge
- The returned unit must be clearly marked with customer name and details
Privacy Policy
- Introduction
Welcome to Ford Transit Parts. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- Collection of Personal Information
We collect personal information that is necessary for us to provide our products and services to you. The types of personal information we may collect include:
- Name
- Contact information (such as email address, phone number, and postal address)
- Payment details
- Vehicle information
- Purchase history
- IP address and browser information
We collect personal information directly from you when you:
- Make a purchase on our website
- Sign up for our newsletter
- Contact our customer service team
- Participate in promotions or surveys
- Use of Personal Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you regarding your orders and inquiries
- Provide customer support
- Send you promotional materials and newsletters (if you have opted in)
- Improve our website and services
- Comply with legal and regulatory requirements
- Disclosure of Personal Information
We may disclose your personal information to:
- Our third-party service providers (such as payment processors, delivery services, and marketing agencies) who assist us in providing our services
- Law enforcement agencies, regulatory bodies, or other parties as required by law
We do not sell or rent your personal information to third parties.
- Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure payment processing
- Encryption of personal information
- Restricted access to personal information
- Regular security audits
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control the use of cookies through your browser settings.
- Access and Correction
You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us using the details provided below.
- Complaints
If you have a complaint about how we handle your personal information, please contact us. We will investigate your complaint and respond to you as soon as possible.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: